The Original Gift Company “express delivery”

7 days ago I placed an order with The Original Gift Company. All 3 items in my order had an express delivery graphic next to it in the catalogue. I have so far received no indication that the order has been dispatched yet — hardly express delivery in this day and age! ‘Express delivery’ is ‘next day’ delivery I would have assumed?

I just e-mailed them asking whether they can give me an update on an estimated arrival time for the order and immediately an automated e-mail response was sent back saying that they will get back to me within 4 days!

What century does this company live in?

Maybe I should have just written them a letter…

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